The U.S. Department of State is expanding its use of knowledge management software. The department has chosen RightAnswers Unified Knowledge Suite to improve service desk efficiency and support to users. The State Department will implement RightAnswers Self-Service portal and RightAnswers Enterprise Gateway, which is part of the Unified Knowledge Suite.

RightAnswers reported recently that by using Enterprise Gateway, the Department can expose more users to the benefits of the suite, because it provides a bridge between the Department’s enterprise search system, the Self-Service portal and the service desk system.

Kathleen Palcher, knowledge manager at the State Department, explains, “Our decision to leverage the Right Answers Unified Knowledge Suite will significantly enhance the level of support that we are providing to our users. By enabling knowledge management and self-service capabilities through the State Department, we are providing ourselves with the data necessary to better measure the impact of our support organization.”

According to RightAnswers, its Unified Knowledge Suite will allow the State Department’s service desk to cost effectively improve user and support technician productivity and efficiency. Users can utilize RightAnswers Self-Service 24/7, online access to the knowledgebase for self-resolving issues. Support technicians can also use RightAnswers Support Analyst to effectively resolve open incidents and access key IT support resources. With the new system, the State Department can proactively respond to the support needs of users, while also centralizing its repository of support information.

Hot Neuron has released Version 2.3 of its Clustify software, which features content-based e-mail threading to reduce the number of documents that must be reviewed during e-discovery.

The company explains that Clustify groups related documents into clusters and identifies a "representative document" for each cluster, allowing the user to review and categorize related documents together, for greater efficiency and consistency. The user specifies the desired relationship between the documents by selecting a similarity function. The similarity function might indicate that the documents should be conceptually similar, or that they should be near-duplicates.

Hot Neuron reports that Version 2.3 adds a similarity function aimed at grouping e-mails from the same thread together based on an analysis of the body of the e-mail, which is useful when headers aren't available. Clustify labels each cluster with descriptive keywords, providing a uniform interface for navigating the documents regardless of which similarity function the user selects.

Clustify can automatically categorize newly added documents by using the specified similarity function to compare the new documents to the ones that have already been categorized, sometimes referred to as "predictive coding." The new release adds more control over this process. Version 2.3 also integrates with newer versions of third-party tools and offers more options when exporting results to other systems, says the company.

Clearwell Systems has extended its Transparent Search technology to concept search, the latest addition to the Processing, Analysis and Review module in its e-discovery platform.

Key capabilities of Clearwell’s Transparent Concept Search feature include:

The review process at a St. Louis law firm has accelerated, thanks to a new e-discovery platform. Greensfelder, Hemker & Gale has implemented Relativity from kCura for its document review.

Dana Kujawa, litigation support manager at Greensfelder, says, "I’ve never seen a piece of software so quickly and easily search such a large database. We have a case containing more than 1 million records in our system, but with Relativity, it feels like there are only 100 records. The review platform makes our litigation support team more valuable to the firm."

According to kCura, its solution provides the law firm with the following benefits:

• Customizable workflows—Relativity allows case managers to set up customized workflows for faster review. For example, one of the law firm’s cases required more than 30,000 documents to be produced in a limited time frame. With the new system, eight of Greensfelder’s attorneys completed that review in under three days.
• Scalability—The solution gives users the scalability to handle the most complex e-discovery projects.
• Ease of use—Relativity’s native review features, advanced search capabilities and streamlined user interface contribute to the platform’s ease of use.

Bloomberg has announced a new real-time search and analytics console for Bloomberg Vault, which is said to be the first compliance solution to integrate real-time monitoring, search analytics and archiving of Bloomberg messaging and corporate e-mail. Bloomberg Vault is a hosted solution with compliance retention services, active policy management, extensive search capabilities, analytics and information governance for corporate e-mail and instant messages, as well as all messaging content on the Bloomberg Professional service.

Key Bloomberg Vault functionality includes:

SpringCM has introduced the latest release of its award-winning cloud enterprise content management platform. New features include enhanced e-forms and metadata functionality designed to enable easier and faster deployment of SpringCM for a variety of process automation, workflow and document management applications.

SpringCM says the new version:

• ensures knowledge workers have the most current data and eliminates manual "picklist" maintenance with a new capability to manage picklist values from ERP, CRM and other systems;
• reduces errors and exceptions due to improperly formatted data in e-forms with new field masks;
• includes external content and Web sites and the ability to assign attributes and search on them with a new feature to store Web links or URLs;
• eliminates file downloads and printing with enhanced online document viewing;
• provides user interface enhancements based on customer usability research and metrics;
• provides non-technical users with an easy way to define automated document and workflow applications through use of additional document rules.

Index Engines, an enterprise discovery company, announced a new cloud-based tape load service that will provide full identification and access to tape data for ediscovery. The Look & Learn service, starting at $50 per tape, provides clients with full access to the index of their tape data without the need to install any hardware or software. Users will be able to search the index and gather knowledge about content, custodians, email, and metadata through cloud access to the Index Engines interface.

Look & Learn access allows full content query, including automatic de-duplication and query based extraction. The service is powered by Index Engines' patented direct tape indexing technology, designed to allow law firms and service providers quick and easy access to tape content without the initial investment in hardware or software.

(www.indexengines.com)

SwiftKnowledge, LLC, a global provider of web-based business intelligence (BI) software, announced SwiftKnowledge for Banking On Demand, the first and only cloud computing-based suite designed to help banks quickly and easily identify and manage risk; enhance customer insight; and improve product, pricing and channel efforts.

Key BI functionalities - including reporting/analytics, predictive modeling, and proactive notification - and bank-specific applications are featured in SwiftKnowledge's new SaaS offering, with more than 100 pre-built bank reports ready to use upon deployment. Banks benefit from SwiftKnowledge for Banking On Demand's pay-as-you-go pricing option, fast deployment, support of industry standards, reduced in-house IT support requirements, and out-of-the-box integrations with major banking core processors.

SwiftKnowledge's new SaaS offering is based upon its on-premise SwiftKnowledge for Banking solution, launched in July 2009 and in use by banks across North America - including Anchor Bank, Superior Bank, Lone Star National Bank and Kleberg First National Bank - for a variety of BI-powered activities, such as managing and optimizing cash reserves and teller efficiencies; understanding Regulation E (Reg E)'s impact on overdraft protection income; and analyzing customer behavior, such as opened/closed account trends.

www.swiftknowledge.com

dtSearch Corp., a supplier of enterprise and developer text retrieval and file conversion software, announced Version 7.66 of the dtSearch product line, including a native 64-bit .NET 4 SDK for the dtSearch Engine. The .NET 4 SDK covers the Spider API for indexing local and remote, static and dynamic web-based content, encompassing both public internet and secure intranet data. The .NET 4 release also has a sample application for the Microsoft Azure cloud platform. And the new SDK offers performance enhancements for faceted searching involving millions of document metadata tags or database records. 

The dtSearch Engine for Win & .NET and the dtSearch Engine for Linux make available dtSearch's data searching and file format support for use in a wide variety of internet, intranet, and other commercial applications. 

www.dtsearch.com