KANA Software has introduced IQ 9.1, which offers new workflow capabilities for managing the process of translating and maintaining knowledgebase content in multiple languages. Version 9.1 also offers new knowledgebase revision management capabilities--a feature of particular importance to any government regulated industry, KANA reports, further claiming the new enhancements enable organizations to arm agents with the most current knowledge in order to provide superior, individualized customer service without incurring more cost.

The new translation workflow and compliance auditing features combine with other key features such as content spidering, federated search and WYSIWYG authoring in KANA IQ 9.1, which is available immediately.